1. Our Prices.
We offer our goods for sale through our website at “www.blackwells-miniatures.com” We will do our best to ensure that the prices quoted on our website are up to date. However, there may be occasions when the prices quoted on the website are not valid. If ever that occurs then we will draw any increased prices to your attention and you will have the right to withdraw any order you have placed with us that might be affected.The price that we quote to you will always include VAT at the applicable rate. Unless you have a Trade Account with us, then the Prices will be excluding VAT
2. Payment.
When you order through our website your order will only be processed when your full payment (together with any delivery charges applicable) has been met from your credit/debit card. Unless payment has been made in full then your order cannot be accepted. We do not offer credit facilities to Retail customers. Trade customers that have an Approved credit account will be debited to that Account.3. Despatch.
We will do our very best to ensure that your order is dispatched to you on the same day that it is placed with us. This is provided that your order is placed and paid for prior to 1500 hrs Monday to Friday. An order that is placed with us at the weekend will be dispatched to you on the next working day.4. Delivery.
We will deliver your order to any UK mainland address that you nominate. Unless you request otherwise delivery will be made according to the standard tariff operated by whichever national carrier we elect to use. This will normally mean that your order will be delivered during the course of the working day following the date of dispatch. If your delivery address is to a remote location then you must accept that delivery may take a little longer. In all cases we will provide you with a shipment reference which will allow you to track the progress of your consignment If you require an express delivery service then we will do our best to provide this for you. You will be responsible for any additional charges that arise from the use of an express or premium delivery service. All delivery charges arising must be met by you at the time your order is placed and paid for.5. Receiving Orders.
When you place your order you will nominate the person to whom the order is to be delivered and who will accept delivery. This is to ensure that your goods end up where they are supposed to and is to protect all our interests. We will only depart from this arrangement with your express written authority.6. Availability.
We keep a healthy level of stock and hope that we can, as a rule, fill your order from the stock we hold. However, there will inevitably be occasions when certain items of our stock run out. If this does happen then we will dispatch your order as soon as the item(s) in question is/are restocked. We will keep you advised as to the progress of your order.7. Cancellation.
We hope that you will never have the need to cancel an order that you have placed with us. However, you may do so at any point up until your goods have been despatched. Cancellation may not take place once we have sent your order out to you. Cancellation may be made by telephone but will need to be confirmed immediately thereafter either by fax or by E mail.8. Refunds.
Once your goods have been delivered you may return them to us for a full refund provided that you do so within 30 days of receipt of the goods by you. You may return goods without having to state a reason. However, you will only be refunded provided that the goods are in their original packaging and are in all respects unused and re-saleable. You will be responsible for the cost of returning goods to us. Refunds will be made through the banking system and will be credited to the credit/debit card used in the initial purchase. We will action refunds as quickly as we can. We are not responsible for any delay occasioned by the banking system.9. Your Guarantee.
In the unlikely event that any of the goods we supply to you are defective in manufacture or workmanship then you may return them to us for refund within 3 months of your order. We will require you to let us have details of the defect and how it has arisen. This guarantee is for your peace of mind. It is not intended to replace warranties or guarantees offered by the manufacturers of the goods that we supply to you.
10. Mistakes.
We will strive to ensure that the service we give you is at all times exactly the service that you require. However human error is sometimes possible. If we make a mistake then we will tell you and we make all reasonable efforts to resolve the issue. If we are unable to resolve matters with you then we reserve the right to decline your order and refund any sums that have been paid by you.11. Complaints.
We hope that you never have cause to complain about our goods or services. In the unlikely event that a complaint does arise then you should contact us by email or post. We will do our best to resolve your complaint in a reasonable manner, and in a way that is fair to all involved.12. Force Majeure
Sometimes things happen that are completely unexpected and beyond anyone’s control – for example: war, strikes, civil unrest, terrorist attacks – and what are sometimes called ‘Acts of God’. If anything like that does occur then we will do our best to keep things going. However, you must accept that we will have no liability to you that arises from any circumstance which is unforeseen and beyond our control.13. Age restrictions.
Some of our goods cannot be sold to anyone under the age of 18 – for example anything with a blade. Please do not try and obtain goods from us that you are not entitled in law to possess. By ordering goods from us you are stating that you are aged 18 or over.14. Liability.
Nothing set out in these Terms and Conditions is intended to affect your statutory rights or limit our liability for death or personal injury arising from negligence on our part or any fraudulent misrepresentation by us. If there is a problem with goods supplied by us then you are entitled to a refund or a replacement as outlined above. However our liability to you is limited to the value of the goods to be refunded. We will not compensate you for any delays in delivery or for any failure in items supplied by us. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises.15. Acceptance of these terms and Conditions.
By placing an order through our website you warrant that you have read, understood and accepted these terms and Conditions.
16. Identity Checks
We carry out in certain circumstances identity checks to verify the person ordering is who they say they are. We use the information to fulfill orders and customer requirements, deliver orders, process customer payments, inform you of new services and promotional offers, update our customer database records and ensure a good level of customer service.
We also use this information to improve our e commerce site and services and to prevent or detect fraud or abuse of our website. To this end we enable third parties to carry out identity checks on our behalf which may involve an identity check footprint being registered on your credit reference file. This in no way affects any credit rating and is purely an audit trail of us verifying your identity.
17. Law
These Terms and Conditions are to be interpreted according to the law of Scotland. For the avoidance of any doubt all our dealings with you relating to internet trading will be construed in accordance with the law of Scotland. In the event of any dispute between us being the subject of litigation then the jurisdiction of the Sheriff Court is held to be prorogated.
